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Customers are no longer satisfied with merely competent service. These days, many companies talk about ‘exceeding customer satisfaction’ and ‘delighting their customers’. Words are cheap, however: the real challenge is to deliver such high expectations.

Target audience: This event is designed for all people who interact with customers (both internal and external) and wish to provide outstanding service. These might be retails, outlets, call centres, service providers, help-desks, sales staff, or departments within companies.

Duration: One or two days

Maximum participants: Maximum 12 participants, or large group events up to 20

Overview:

The STAR Service workshops produce the sort of behavioural change needed to really provide outstanding customer service performance. It focuses on customer needs and uses ideas from the theatre to ensure that every encounter has the potential to provide a positive experience for the ‘audience’. By the time the event is over, everyone has the chance to be a star performer.

As a result of this course, participants will…

Learn:

  • How to identify and practise the key elements of outstanding customer service
  • The dynamic of building productive customer relationships
  • To build more open and responsive customer relationships

Feel:

  • Pride in meeting and exceeding customer need
  • Confident to fully express their personality
  • Committed to go that extra mile in order to delight customers

Be more able to:

  • Recognise customer need
  • Take responsibility for solving a customer’s problem
  • Provide positive experiences for customers
  • Develop lasting loyalty from customers

Do you think people within your organisation would benefit from this course?

Get in touch today

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“I’ve taken so much away that was personal to me, and I was able to do that in a safe, encouraging and supportive environment. It was a really unique opportunity”

Hannah Simpkins

BT

“It totally exceeded my expectations. Very hands-on with many techniques to help manage the process of presenting. I really liked the way the course put the audience at the heart of the presentation”

Rochelle Jayawardena

Centaur Media

“I continue to be inspired by the content covered and will take what I have learned into all aspects of my life going forward”

Nicola Hodkinson

Capgemini

“This is easily one of the best workshops that I have attended, We were able to see an instant result by the means of significant improvement in the way we delivered our presentations…It’s a visible “before-after” effect”

Kumaran Krishnan

AstraZeneca

“I learnt so much and continue to use the take-aways today (plus preach about how great the course was!)”

Richard Stickler

Electronic Arts

“Great content. Useful and very practical. Will start using the things learnt straightaway!”

Fola Adebayo

Worldpay

“Really got me thinking. I loved the exercises and it left me with a warm and happy feeling. Now I want to encourage more people to think outside the box and collaborate.”

Jonny Scherrer

Ocado

“It is rare for a training course to resonate for a quarter of a century, but Maynard Leigh’s ‘Presenting with Presence’ has done exactly that. I still vividly remember the mental and emotional challenges of the exercises – the nerves and subsequent sense of achievement. Maynard Leigh creates a high-trust environment that allows for true behavioural change rather than just theoretical learning. Having experienced the long-term impact firsthand, I have brought their services into every company I have worked in since.”

Jan van den Burg

Tangent 90

“Working with Terry has been a revelation, when I first started my coaching journey, I had little idea of what to expect and was quite sceptical on how this would help me. Through Terry’s guidance, questioning and support I have gained clarity on my leadership style, learnt how to recognise situations and the different tools that I can use in these situations. It has enabled me to build stronger relationships across the organisation. The coaching sessions challenged me to think differently and helped me gain confidence. I would highly recommend taking the executive coaching journey.”

Janet Tomlinson

Interflora

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